Unable to load any labs

I am able to load all other content but when I attempt to load any labs nothing happens when I click on the “start lab” button (it has worked fine since I started my subscription)

I have tried logging out/in, clearing all cache, tried different browsers - I get this issue no matter what course I attempt a lab in.

I reached out to the support email but was told to post here.

Further trouble shooting: I can rub labs in safari but no other browser with all extensions, tracking etc turned off.

Hi @dipaklean ,
Thanks for reaching out to us. We are here to help you.

Can you please share the details about your OS?

Regards,

You can access the lab on the Safari browser but not in the Chrome/Firefox browser. Is it correct? Will you please confirm it again?

Thanks,

Hi Tej,
I am using MacOS v12.5.1.
Yes, I can only seem to start the labs using Safari browser.
Fresh installs of both Chrome & Firefox don’t load the labs - When I click on the start labs button it doesn’t load (I cant even seem to click on the Start Labs button)
I ensured all adblockers, pop-up blockers etc had been stopped.

Hi @dipaklean ,
Thanks for replying with the details. I will check and will update you.

Regards,

I too noticed that the labs are no longer working. They used to work a week ago for me, but not anymore. Like OP said, when you click the link to start lab, it does nothing. I used Brave and Firefox browser and they still do not work. PLEASE FIX.

@Tej-Singh-Rana - any update on this issue?

looks like another issue having the same issue.

Hi @dipaklean,
The Team has resolved this issue. Are you still facing it? Can you please confirm?
Waiting for your response.

Regards,

Hi @synth45,
The Chrome browser is recommended. Can you please check in the Chrome browser? and can you please share the console logs SS? As dipaklean shared.
We do have a lab troubleshooting page. You can check that also.

Regards,

I am still having the same issue.
Unable to click on the “Start Lab” button

Any update on this issue?

i too have the same issue
when i click on the start lab button . it does nothing
may they will work after the free week september

That’s really odd. It should work. Checking again with the team.

Hi @manojreddy5550,
I asked some details via DM. Please check and share me those details.

Regards,

Hi @dipaklean,
Please try again in the Incognito mode and share the console logs screenshot.

Regards,

Have you got a chance to check? @dipaklean Please let me know.

yes all working now.
thanks for fixing it.